Refund policy

Returns & Refund Policy for ONLINE

1. Fresh Produce & Perishables

Due to the nature of our products, freshly harvested produce and perishable items (such as vegetables, fruits, and chilled goods) are exempt from being returned if you simply change your mind.

However, your satisfaction is our priority. If your produce arrives damaged, spoiled, or is not as described, please contact us at info@colwithfarmshop.co.uk within 24 hours of delivery with:

  • Your order number.
  • A clear photo of the item and the packaging.

2. Non-Perishable Goods

For non-perishable items (such as bottled oils, spirits, or dry pantry goods), you have 14 days from the date of delivery to change your mind.

  • Condition: Items must be unopened, unused, and in their original packaging with seals intact.
  • Process: To start a return, please email us at info@colwithfarmshop.co.uk
  • Return Shipping: Customers are responsible for the cost of returning non-perishables unless the item is faulty.

3. Damaged or Faulty Items

We take great care in packing your order, but if something goes wrong during transit:

  • Please inspect your order immediately upon receipt.
  • If an item is defective or damaged, contact us right away so we can evaluate the issue and make it right via a replacement or refund.

4. Refunds

Once we’ve inspected your return (or reviewed your photo evidence for perishables), we will notify you of the approval status. Approved refunds are processed automatically to your original payment method within 5–7 working days.

____________________________________________________________________________________________

Returns & Refund Policy for anything purchased IN STORE

We want you to be happy with everything you buy from our farm shop. If something isn’t right, please let us know and we’ll do our best to make it right.

1. Fresh Produce

Because our fruit, vegetables, dairy, baked goods, and other fresh items are perishable, we’re unable to accept returns once they’ve left the shop — unless the item was damaged, spoiled, or not as described at the time of purchase.

If that happens, please contact us within 24 hours with your receipt and a photo of the issue. We’ll happily offer a replacement or refund.

2. Packaged & Non-Perishable Goods

For items such as jams, honey, preserves, drinks or other packaged goods:

  • You may return or exchange unopened and unused items within 14 days of purchase.

  • These must be in resaleable (and as sold condition)

  • Please bring your receipt or proof of purchase.

  • Refunds will be made to your original payment method.

3. Giftware

For items from our homeware department:

  • You may return or exchange unopened and unused items within 14 days of purchase.

  • These must be in resaleable (and as sold condition)

  • Please bring your receipt or proof of purchase.

  • Refunds will be made to your original payment method.