Colwith Farm Shop Returns & Refund Policy

 

We want you to be happy with everything you buy from our farm shop. If something isn’t right, please let us know and we’ll do our best to make it right.

 

Fresh Produce

Because our fruit, vegetables, dairy, baked goods, and other fresh items are perishable, we’re unable to accept returns once they’ve left the shop — unless the item was damaged, spoiled, or not as described at the time of purchase.

 

If that happens, please contact us within 24 hours with your receipt and a photo of the issue. We’ll happily offer a replacement or refund.

 

Packaged & Non-Perishable Goods

For items such as jams, honey, preserves, drinks or other packaged goods:

• You may return or exchange unopened and unused items within 14 days of purchase.

• These must be in resaleable (and as sold condition)

• Please bring your receipt or proof of purchase.

• Refunds will be made to your original payment method.

 

 

Giftware

For items from our homeware department:

• You may return or exchange unopened and unused items within 14 days of purchase.

• These must be in resaleable (and as sold condition)

• Please bring your receipt or proof of purchase.

• Refunds will be made to your original payment method.